Privacy Policy
Effective Date: March 15, 2026
Last Updated: March 15, 2026
Welcome to Pinoy West ("Pinoy West," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, submit an application, schedule an interview, communicate with us, purchase services, or otherwise use our matchmaking and related services.
By using Pinoy West, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
Full name
Email address
Phone number
WhatsApp number
Date of birth and age
Gender
Nationality and country/state/city of residence
Occupation and, where applicable, monthly income range
Relationship status
Information about children, if voluntarily provided
Religious or spiritual beliefs, lifestyle habits, hobbies, interests, and partner preferences
Social media profile links
Passport status and willingness to travel or relocate
Application responses, profile details, and interview responses
Photos and other content you upload
Identity verification or eligibility information you choose to provide
Payment and billing information submitted in connection with purchases (processed by third-party payment providers)
B. Sensitive or Screening Information
For safety and screening purposes, we may collect background, screening, or disclosure information you voluntarily provide, including answers related to criminal history, restraining orders, or other safety-related matters.
C. Communications Data
We may collect records of emails, text messages, calls, forms, chats, appointment bookings, interview notes, support requests, and other communications with us.
D. Automatically Collected Information
When you use our website, we may automatically collect certain technical data, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referral URLs
Date/time stamps
Cookies and similar tracking information
2. How We Use Your Information
We may use your information to:
Review and process applications
Create and manage user profiles
Verify identity and reduce fraud, scams, catfishing, or misuse
Evaluate eligibility for matchmaking services
Conduct interviews and screening
Provide matchmaking services, introductions, and related support
Schedule appointments and interviews
Process payments and maintain transaction records
Provide K-1 visa support or other service-related guidance, where purchased
Send service, transactional, administrative, and non-marketing messages
Send marketing messages where permitted by law and where consent has been provided
Enforce our rules, policies, and safety standards
Improve our services, website, and operations
Maintain internal records, compliance, and business reporting
Protect the safety, rights, and property of users, staff, and the business
3. Legal Bases and Consent
By submitting information through our website or services, you consent to our collection, use, and processing of your information as described here. Where required by law, we rely on consent, contractual necessity, legitimate business interests, legal obligations, and safety or fraud-prevention purposes.
4. Photos, Profile Content, and Verification
You agree that any photos and profile information you submit must be current, truthful, and accurately represent you. AI-generated photos, fake images, misleading edits, impersonation, or fraudulent materials are prohibited. We may review submitted content for compliance, safety, quality control, and verification purposes.
5. Text Messages and Communications
If you provide your phone number and opt in, you may receive transactional, service-related, non-marketing, and/or marketing text messages from Pinoy West, depending on your consent selections. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messaging where applicable and HELP for assistance.
6. How We Share Information
We do not sell your personal information for cash. We may share information in the following circumstances:
With service providers who help us operate the website, communications, booking systems, payment processing, storage, analytics, forms, CRM, customer support, or business operations
With contractors, staff, or advisors who need access to perform services on our behalf
With prospective matches or as part of the matchmaking process, as reasonably necessary for introductions and compatibility review
With legal, regulatory, law enforcement, or government authorities when required by law, subpoena, court order, or to protect safety and rights
In connection with a merger, acquisition, sale, financing, reorganization, or transfer of business assets
With your consent or at your direction
7. Data Retention
We retain information for as long as reasonably necessary to operate the business, provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain safety records, and protect our legitimate interests. We may retain screening, communications, and transaction records for safety, fraud-prevention, compliance, and internal review purposes.
8. Your Choices
Subject to applicable law, you may request to:
Access certain information we hold about you
Correct inaccurate information
Update profile details
Opt out of marketing communications
Request deletion of certain information
We may deny or limit requests where retention is required for legal, safety, fraud-prevention, contractual, or legitimate business reasons.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, platform, or transmission method is completely secure, and we cannot guarantee absolute security.
10. International Use
Pinoy West may involve users located in different countries. By using our services, you understand that your information may be transferred to and processed in jurisdictions different from your own.
11. Children
Our services are intended only for adults. You must be at least 18 years old to use Pinoy West. We do not knowingly collect information from children.
12. Third-Party Links and Services
Our website may contain links to third-party websites, booking tools, social platforms, payment processors, document tools, or external services. We are not responsible for the privacy practices or content of third parties.
13. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy, you may contact:
Pinoy West
Email: [email protected]
Phone: 407-488-6072
